1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 We won’t keep your information for longer than necessary and will take steps to ensure that it’s kept up to date.
2.1 We may collect, store and use personal information about you.
(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);
(b) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]);
(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services.
(d) [information relating to any purchases you make of our sailing holidays or any other transactions that you enter into through our website (including [your name, address, telephone number, email address and card details];
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) [enable your use of the services available on our website;]
(b) [send you goods purchased through our website;]
(c) [supply to you services purchased through our website;]
(d) [send statements, invoices and payment reminders to you, and collect payments from you;]
(e) [send you non-marketing commercial communications;]
(f) [send you email notifications that you have specifically requested;]
(g) [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);]
(h) [deal with enquiries and complaints made by or about you relating to our website;
3.3 The lawful bases we rely on for processing your personal data are:
Contract (Article 6(1)(b)) — processing necessary to fulfil your booking and deliver your sailing trip, including payment processing, sending booking confirmations, and managing cancellations.
Legitimate interests (Article 6(1)(f)) — sending non-marketing communications, fraud prevention, website analytics, and Google remarketing to previous visitors.
Consent (Article 6(1)(a)) — sending marketing emails and newsletters. You may withdraw consent at any time by clicking unsubscribe or contacting us.
Legal obligation (Article 6(1)(c)) — retaining records as required by HMRC, companies legislation, or other applicable law.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4.1 We may disclose your personal information to any of our employees, suppliers insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5.1 EU Tours Limited uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network, or on YouTube. Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Without prejudice to Section 6.2, we retain personal data for the following periods:
Booking and transaction records: 7 years from the date of the trip, to comply with HMRC and accounting requirements.
Marketing contact data: until you unsubscribe or withdraw consent, after which we will suppress your details within 30 days.
Website analytics data: up to 26 months, in line with Google Analytics default retention settings.
Enquiry and correspondence data: 2 years from the date of last contact.
Data held for legal claims: for the duration of any relevant limitation period under applicable law.
6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access — you may request a copy of the personal data we hold about you.
Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
Right to erasure — you may ask us to delete your personal data in certain circumstances.
Right to restrict processing — you may ask us to limit how we use your personal data.
Right to data portability — you may request your data in a structured, machine-readable format.
Right to object — you may object to processing based on legitimate interests or for direct marketing.
Rights in relation to automated decision-making — you have rights where decisions are made solely by automated means.
To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
2.1 We use both session cookies on our website.
2.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use session on our website to recognise a computer when a user visits the website
3.1 We use Google Analytics to analyse the use of our website.
3.2 The information generated relating to our website is used to create reports about the use of our website.
3.3 Our analytics service provider’s privacy policy is available at: https://www.google.com/policies/privacy/
4.1 EU Tours Limited uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network, or on YouTube. Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.
5.0 Managing cookies.
5.1 Most web browsers allow you to control cookies through their settings. You can block or delete cookies at any time. Instructions for the most common browsers are available at: www.aboutcookies.org
Please note that blocking or deleting cookies may affect the functionality of our website.
6.1 You might want to know how to manage your preferences relating to the use of cookies on our website by visiting the following instructions for: Chrome, Firefox or Safari.
1.1 This website is owned and operated by EU Tours Limited.
1.2 We are registered in the United Kingdom, and our registered office is at 6th Floor, 2 London Wall Place, London, EC2Y 5AU, England
1.3 You can contact us by writing to the business address given above or by using our website contact form
